After a successful 2015 win as British Airways The Club’s ‘most-in-the-know’ concierge given at the prominent Readers’ Travel award, The Dylan Amsterdam’s concierge Michael Wigman is yet again recognised for his impeccable skills and in-depth knowledge of the beautiful city as he is awarded “Most Talented Concierge” by The International New York Times at the Les Clefs d’Or (Golden Keys) New Year’s drinks reception.
A good reason for a chat with the Les Clefs d’Or chairman how this award came together.
Michael is a key member within our Organization. Very modest and never too prominent. Something which suits our profession well: listen, look and be silent. It has been a process of years leading up to this award. For example, how does someone manifest himself within his own hotel? Those are questions which cannot be answered by us, but by his colleagues, Eddy Bierman and Stuwart Rowberry.
How does one act as a member of Les Clefs d’Or?
Michael is always present at networking events, which helps him to grow and strengthen his network. Brian Mackenzie (Chairman of Les Clefs d’Or) says; I’ve known Michael for many years and have seen firsthand how passionate he is about his work. Everything also relies on his team, the people around him. That goes beyond his direct colleagues; from the front of the house to the back of house – these all influence how a concierge can operate their job. Not to forget also the necessary support by his Management, this case Mr. Bornmann.
This award has come together through several factors. Firstly, receiving the award from British Airways the Club definitely did not stay unnoticed and has been great promotion for the Dutch Les Clefs d’Or worldwide. But more importantly, the expertise of the entire Concierge team at The Dylan. The greatest compliment the hotel can receive.
On a Worldwide level Les Clefs d’Or work on the recognition of their concierges with the idea that international business and leisure travellers know that they are dealing with expert concierges. The awards and recognition gained by Michael also set a grand example for the new generation concierges. They can learn from his dedication and effort to keep learning, because a concierge never stops learning. On a monthly or even weekly basis they do their ‘City inspection’ to check out what is new and suiting for their guests. This is one of Michaels strongest qualities. He also shares his expertise with the other Les Clefs d’Or concierges, not only to offer the best service to his guests, but also the entire city. Yes, we are working as competitors, but all have the same goal in mind, promoting all that Amsterdam has to offer. This is what makes Michael so special.